Sander' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
Dan: Hello-so, I'm having a crazy issue here. I signed up with a live chat representative for cable modem service just a few days ago. I was previously a Comcast customer, but was trying to take advantage of Earthlink powered by Comcast, in order to not have my rates go up $15/month. My account got set up and everything, but I was unable to reach anyone in customer service that was able to get my Comcast service stopped and my Earthlink service started. SO...finally, I reached someone that told me (after I got my account set up, sent out emails to all my contacts about the address change & everything) that Earthlink is, in fact, no longer available in my area (Minneapolis, MN), but that a lot of the national sales reps didn't know it yet. Before I go sent another email out to everyone I know and give up on this, can you confirm or deny for me that Earthlink is, indeed, no longer an available option?
Sander: Hello, I’ll be glad to assist you in resolving the issue.
Dan: Wonderful.
Sander: Please stay on hold while I read your message.
Sander: Thank you for staying on hold.
Dan: Yup.
Sander: I understand that you are unable to connect using cable modem.
Dan: Wrong. I AM connected, using my Comcast cable modem.
Sander: Are you with me?
Dan: Yup.
Sander: Do you have the billing issues with comcast?
Dan: No no no. I signed up for Earthlink, and am now told that Earthlink is not available in my area.
Sander: To best assist you, you need to speak with a BroadBand Customer Service Representative. Please standby while I transfer you.
Davin S' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
Dan: Can you read the discussion with the Earthlink rep that led to me getting transferred here?
Saul B' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
Dan: ? Hi, Can you read the discussion with the Earthlink rep that led to me getting transferred here?
Saul B: Yes, I can read.
Dan: ? ? OK..so I'll await your response...
Dan: I wasn't clear from your "Yes, I can read" response that you understood my question-just making sure you're still there.
Dan: I had a big long discussion with the first rep I chatted with that led to me getting tossed back into "the queue." Do you wish for me to re-post my original question?
Saul B: No, one moment.
Saul B: I see we are not charging you anything it is the cable company that is charging.
Saul B: We will not also not charge
Dan: What about my Earthlink account? Is that esstentially just a free Webmail account?
Saul B: Yes, it is a free webmail account.
Dan: I see. Then I need to call Comcast and give them hell. Thanks.
Saul B: I am sorry but I did not get you.
Dan: Comcast bought up Earthlink in my area. I was told by an Earthlink rep I would be able to sign up for Earthlink powered by Comcast and get a cheaper rate than I would with regular Comcast. Apparently, that is not the case, as Comcast shut down Earthlink's cable internet capability. And caused me an unbelievable amount of hassle in the meantime.
Saul B: I see the account is fine, have you not tried to login.
Dan: No NO, nevermind! I think I'm done for today. Thanks.
Subscribe to:
Post Comments (Atom)
Posts
6 comments:
Good lord.
"Yes, I can read." pretty much sums it up.
ARRRGGGGGGGGGHHHHHHH
Hulk SMASH!
or cock punch.
Or HULK cock punch.
Glad to know you can keep a transcript of that.
Retarded mothers!!!!!!!
I have to put up with that crap too when I get calls from ISU. They want to update my records. You just called two weeks ago. Did I move since then? NO...........
I jump to the chase and say that I will not be giving you any money now or in the forseeable future.
Good Lord is right. This transcript is from Saturday. We had been on the phone multiple times over the previous week trying to figure the whole thing out and could not get two phone reps in a row that would give us the same answer. I think it's one of those things where there's about five fat cats sitting around an oaken table in the Executive Boardroom, whose stocks went up about 26% as a result of the Earthlink buyout. As far as the fallout of the aquisition; making sure anyone under them in the company or any customers know what the hell is going on; they couldn't give a rat's ass. But, for what it's worth, the resoution (two more Chat Help reps and about four phone calls later) WAS that our switch to Earthlink was able to happen. If everything comes through correctly in the billing, it'll be a friggin miracle.
T-Clog:I've been trying to get off the ISU Alumni mailing list for 14 years. I've resorted to CURSING IN ALL CAPS and changing my email address about 9 times through the years, all to no avail. They keep after me like Terminator 2.
Go Cyclones!
You said it brotha!!!!!!!!!!!!!!1
Is it possible to loose the stupid word verification?
Perhaps, now that I'm no longer on the "public blogroll." Before I instituted the word ver, though, I got spammed.
Post a Comment